Cancellations And Amendments
All of our products are custom-made. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production. Please keep in mind that in some cases, this could be as soon as two hours for Rush shipping and 24 hours for standard shipping.
After that time, you need to process a return.
- Please use this Contact form. You will need to provide us your order ID and Email, then we will send you the address to return.
- When we receive items, you can choose to receive a replacement or a full refund.
- To be eligible for a return, your item must be unused and in the same condition that you received it. And you need to return within 7 days after receiving products.
You will generally get a full refund in these cases:
- Cancel Order in 24 hours after place an order.
- You have received the wrong order (size, color, ect) or damaged item.
Please allow up to 15 days for processing your return. All refunds will be sent to you via the original method of payment. The refund may take around 3–7 days, in some cases, it will be also much faster.
- We will refund you the full price for any returned item that meets our Returns Policy.
- If you want to replace the items (size, color, ect), we will be happy to send replacement items to you. However, you will be responsible for the shipping costs.